Refund and Returns Policy

At Earth Botanical, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• Eligibility: Returns are accepted within 30 days of receiving your order. To qualify, items must be:
  • Unopened
  • Unused
  • In their original packaging
• Non-Returnable Items: We cannot accept returns for:
  • Opened or used items
  • Gift cards
  • Items purchased on sale or clearance

How to Return

1. Contact Us: Email us at support@earthbotanical.com with your order details, reason for the return, and proof of purchase.
2. Approval: Once approved, you’ll receive instructions on how to return your item.
3. Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.

Refunds

• Processing Time: Refunds are processed within 7–10 business days after we receive and inspect the returned item.
• Refund Method: Refunds will be issued to the original payment method.
• Partial Refunds: In certain cases, partial refunds may be granted (e.g., if an item is returned late or not in its original condition).

Exchanges

If you wish to exchange a product for a different item, follow the return process and place a new order after receiving your refund.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product:

1. Contact us within 48 hours of delivery.
2. Provide photos of the damaged item or wrong product.
3. We’ll replace the item or issue a full refund, including shipping costs.

For further assistance, contact us at support@earthbotanical.com or call +254 759 095107.