FAQs

What is Earth Botanical?
Earth Botanical offers natural, eco-friendly products inspired by the healing power of plants. We focus on sustainability and quality to bring you the best in botanical wellness.
Are your products organic?
Yes, our products are crafted with certified organic ingredients wherever possible, ensuring they are free from harmful chemicals.
Do you test on animals?
Absolutely not. Earth Botanical is cruelty-free, and none of our products are tested on animals.

How can I place an order?
Browse our website, add items to your cart, and follow the simple checkout process to complete your purchase.
Where do you ship?
We ship worldwide. Shipping times and costs vary depending on your location.
How long does delivery take?
Standard delivery typically takes 3–7 business days. International shipping may take 10–14 days.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email.

What is your return policy?
We accept returns within 30 days of purchase for unopened and unused items. Please refer to our Returns page for full details.
How do I request a refund?
Contact our customer service team with your order details, and they’ll guide you through the refund process.

Are your products suitable for sensitive skin?
Yes, most of our products are formulated for all skin types, including sensitive skin. Check the product descriptions for specific recommendations.
Do your products contain synthetic fragrances?
No, we only use natural essential oils for fragrance, ensuring a pure botanical experience.
How should I store your products?
Keep products in a cool, dry place away from direct sunlight to maintain their quality and effectiveness.

What steps are you taking toward sustainability?
We use eco-friendly packaging, support fair-trade sourcing, and are committed to reducing our carbon footprint in every stage of production.
Can I recycle your packaging?
Yes, most of our packaging is recyclable. Check the recycling instructions on the product label.